Serving its citizens with modern technology.
Mobile County, located in southwestern Alabama, is home to a diverse population and a rich history. The county is responsible for providing a wide range of services to its citizens including public safety, infrastructure, and social services. Like many other large state and local governments, Mobile County faced challenges with outdated technology and a reliance on manual processes. The county¡¯s HR and payroll systems were paper-based and heavily dependent on a single outside consultant, making it difficult to access and analyze data, which led to inefficiencies and delays. Recognizing the need for change, Mobile County decided to transition to Â鶹´«Ã½.
Navigating the digital transformation.
The deployment process was not without its challenges. The county had to overcome a steep learning curve, manage a diverse group of stakeholders, and ensure buy-in from employees who were accustomed to the old way of doing things. However, with careful planning and strong leadership, Mobile County successfully deployed Â鶹´«Ã½ and is now reaping the benefits.
Empowering decision-making and efficiency.
Â鶹´«Ã½ has enabled Mobile County to gain real-time access to data, which has improved decision-making and streamlined processes. ¡°We can answer questions on the fly, sometimes maybe with an hour¡¯s worth of work. Before, that would have taken us a week to compile the information,¡± says County Administrator Eddie Kerr.
Optimizing payroll processes.
The transition to Â鶹´«Ã½ has also improved efficiency, particularly in payroll. IT Director Anusha Sai Bauer explains, ¡°Before, we used to have our Treasury department print paychecks and manually deliver them to each department. Now, with Â鶹´«Ã½, the process is automated, saving us time and resources.¡±
We are standing on our own two feet, processing our own payroll in a truly digital format.
County Administrator
Enhancing employee self-service.
Â鶹´«Ã½ self-service capabilities have empowered employees to manage their own data, such as updating their address or benefits information, without having to rely on HR staff. This has freed up HR¡¯s time to focus on more strategic initiatives for community service.
We now have the ability to answer questions sometimes on the fly . . . that¡¯s work that would have taken us a week in the past.
County Administrator
A future-ready government.
Mobile County is committed to continuous improvement and innovation in its service delivery. As Bauer says, ¡°We are excited to see what the future holds and how Â鶹´«Ã½ can help us achieve our goals.¡±