NONPROFIT
Do good for the world and for your workforce.
Keep up your good work while remaining accountable and serving your employees. With Â鶹´«Ã½, you can access real-time data to measure mission effectiveness, demonstrate how funds are used, and create a culture of belonging.
Decreased onboarding time from half a day to 30 minutes.?
Finance staff created custom reports by using data-driven decision-making and reporting.
Reduced administrative costs by 17% and increased donor confidence by maximizing mission impact for spend.
Saved 220% of its goal and saw a 15% ROI by budgeting for mission achievement.
Realized 50% more efficiency in grants operations by focusing on enhanced financial stewardship.
SOLUTION USE CASES
A use for every aspect of your organization.
To meet your unique demands as a nonprofit organization, you need a proven pathway to the cloud. With Â鶹´«Ã½, you benefit from the support you need to adapt, innovate, and scale¡ªall while fast-tracking your move to the cloud. |
Stewardship of Endowments and Financials
ENHANCED FINANCIAL STEWARDSHIP
Drive purposeful stewardship of endowments and financials.
Enable long-term planning, allow for rapid scenario analysis, and optimize resource allocation. With Â鶹´«Ã½, you can:
Improve decisions around endowment income
Deliver improved insights
Allocate resources to maximize achievement for every dollar
Learn how your peers use Â鶹´«Ã½ to enhance financial stewardship.?
Featured capabilities.
Collaborative Planning
Cloud-based system.
Replace spreadsheets and paper documents.
Single planning solution.
Provide accessible information to all business areas.
Unlimited Scenario Modeling
Machine learning.
Improve prediction accuracy.
Scalable, flexible in-memory modeling.
Build models on the fly to address changes.
Seamless execution.
Turn plans into action.
Mission Strategy Alignment
Resource allocation.
Plan effectively to fulfill mission-critical activities.
Rapid scenario analysis.
Respond to change quickly.
Native reporting and analytics tools.
Democratize data to end users for improved decision-making.
Unified Grant Management
ENHANCED FINANCIAL STEWARDSHIP
Unified grant management.
Optimize grant processes and reduce the cost of compliance. With Â鶹´«Ã½, you can:
Link grant data to payroll, time collection, and other cost-related business areas
Mitigate risks and ensure compliance with automated processes
Prevent grant overspend and underspend
Learn how your peers use Â鶹´«Ã½ for fully integrated grant management. Read the datasheet.
Featured capabilities.
Single Source of Data
Unified system.
Gain a comprehensive view across finance, HR, and payroll.
Business process framework.
Track post-award activity.
Integrated planning.
Use built-in planning tools to optimize the entire grant process.
Scalable and Automated Post-Award Processes
Real-time synchronization.
Better manage budget to actuals.
Spending alerts.
Trigger notifications and thresholds for grant spending.
Effort certification.
Certify effort and charge salary over the cap.
Compliance and Audit
Configurable business processes.
Automate non-allowable expenses and labor.
Holistic reporting.
See expense levels across multiple grants.
Always-on auditing and secure permissions.
Track activity at every level and define auditor roles.
Scalable Financial Operations
ENHANCED FINANCIAL STEWARDSHIP
Scalable financial operations.
Gain real-time access to essential financial data, expedite transaction reporting, and improve financial audit trails. With Â鶹´«Ã½, you can:
Align financial and mission goals
Eliminate manual financial processes
Improve planning for operational needs
Learn how your peers use Â鶹´«Ã½ to enhance financial stewardship.
Featured capabilities.
One Data Source
Single system.
Access financial, HR, grant, and payroll data in one platform.
Foundational data model.
Review activity in depth with a single source of truth.
Drill back to transaction details.
Gain deeper insight.
Comprehensive Automation
Robust business process framework.
Analyze and monitor key processes with ease.
Expedited approvals.
Eliminate tedious manual tasks.
Seamless workflows.
Optimize operations.
Collaboration/User Experience
Intuitive UI.
Take the friction out of tasks.
Mobile-driven.
Take care of business from anywhere.
Personalized dashboards.
Gain insights to take the right action.
Flexible Financial Dimensionality
ENHANCED FINANCIAL STEWARDSHIP
Flexible financial dimensionality.
Improve financial accuracy and control, increase reporting granularity and dimensionality, and simplify your chart of accounts. With Â鶹´«Ã½, you can:
Gain better insight into program spend
Understand which transactions impact specific expenditures
Manage approvals on risky transactions
Learn how your peers use Â鶹´«Ã½ to enhance financial stewardship.
Featured capabilities.
Flexible Data Model
Multidimensional.
Configure for your unique accounting needs.
Real time at a glance.
Analyze data at any time.
Nondisruptive reorganization.
Prevent disruption from organizational changes.
Business and Accounting
Deep visibility.
Capture operational-level activity automatically.
Real-time accounting.
Track budgets, expenses, and transactions.
Multibasis reporting.
Improve accuracy and control.
Modern Architecture
Operational drillback.
Gain a granular transaction view.
Increased dimensionality.
Analyze activity across every dimension.
Consolidate and Close
ENHANCED FINANCIAL STEWARDSHIP
Consolidate and close.
Simplify your chart of accounts,?reduce monthly-close cycle times, and ensure compliance and accountability. With Â鶹´«Ã½, you can:
Simplify your chart of accounts
Reduce time to consolidate and close
Automate the audit process to free up resources
Learn how your peers use Â鶹´«Ã½ to enhance financial stewardship.
Featured capabilities.
Transactions Infused with Machine Learning
Always-on anomaly detection.
Continuously detect anomalies and irregularities.
Machine-learning recommendations.
Intelligently surface exceptions and recommendations.
Financial close checklist.
Close faster and more accurately.
Continuous, Automated Accounting
Holistic reconciliation.
Consolidate results from multiple companies.
Real-time reconciliation.
Reduce time to consolidate and close.
Configurable business processes.
Tailor to automate tasks, route approvals, and send reports.
Always-On Self-Documenting Audit
Compliance at the core.
Benefit from undefeatable electronic evidence.
Single source of truth.
Effortlessly review data with drill-down functionality.
At a glance.
View consolidated results any time.
Maximize Mission Impact for Spend
Budget Optimization
MAXIMIZE MISSION IMPACT FOR SPEND
Optimize your budget.
Improve decision-making, empower end users, and realize time and cost savings. With Â鶹´«Ã½, you can:
Gain better insights into operational budgets
Better engage stakeholders with the budget process
Reduce budget cycle times
Want more information?
Featured capabilities.
Streamlined Processes
Simple and intuitive.
Make budget book creation easy.
Ease of delivery.
Speed financial and management reporting.
Continuous Planning to Execution
Single source of truth.
Access integrated planning, analytics, and reporting in one platform.
Reduced budget cycle.
Allocate and edit funds and immediately see results.
Built for the Business User
Empowered end users.
No accounting background required.
Expense Management
MAXIMIZE MISSION IMPACT FOR SPEND
Expense management.
Implement better spend controls, establish more efficient business processes, and increase both user adoption and satisfaction. With Â鶹´«Ã½, you can:
Control maverick spend
Improve the expense reimbursement process
Reduce the risks of manual processes
Want more information?
Featured capabilities.
Touchless Expense Processing
Use anywhere.
AI-driven mobile receipt processing.
Always-on auditing.?
Continuous tracking powered by machine learning.
Better rates.
Analyze spend to negotiate discounts.
Comprehensive Automation
Custom validations.
Benefit from more efficient business processes.
Native mobile.
Increase user adoption and satisfaction.
Configurable business processes.
Execute seamless workflows and automate approvals.
Action from Anywhere
Flexible.
Take advantage of mobile submissions.
Mobile forward.
Take care of approvals from anywhere.
Approval delegation.
Make workflows easy and intuitive.
Budgetary Control and Reporting
MAXIMIZE MISSION IMPACT FOR SPEND
Budgetary control and reporting.
Simplify your reporting and user experience, improve compliance and controls, and reduce reporting variance. With Â鶹´«Ã½, you can:
Minimize costly overruns
Gain real-time insight into budget consumption
Automate budget controls
Want more information?
Featured capabilities.
Budgetary Control Frameworks
Budget tracking.
Ensure budget checking across spend.
Agility.
Adapt structures and controls to your needs.
Long-term planning.
Strategize with multiyear budgeting.
Real-Time Budget to Actuals
Consistency.
Parent-child structures keep changes aligned.
Continuous planning.
Keep track of encumbrances and pre-encumbrances at all times.
Year-End Roll Forward
Flexibility.
Roll all or part of your unspent budget forward.
Adaptability.
Roll over procurement documents.
Responsible and Strategic Sourcing
MAXIMIZE MISSION IMPACT FOR SPEND
Responsible and strategic sourcing.
Reduce time spent on sourcing, make smarter and more sustainable purchasing decisions, and optimize contracts and outcomes. With Â鶹´«Ã½, you can:
Better monitor supplier performance
Establish a process for choosing diverse and sustainable suppliers
Meet savings targets and scale sourcing
Want more information?
Featured capabilities.
Streamlined Sourcing
Intake and pipeline management.
Streamline the sourcing process.
Collaboration.
Simplify stakeholder input.
Accelerated.
Fast-track RFx process.
Contract Management
Renewal alerts.
Stay on top of contracts.
Built-in support.
Streamline reporting.
Ease of use.
Contract templates and customized search terms.
Supplier Management
Risk and sustainability.
Choose diverse, sustainable suppliers.
Onboarding.
Bring suppliers in faster.
Supplier 360.
Manage your supplier relationships and highlight consolidation options.
Predictable Spend
MAXIMIZE MISSION IMPACT FOR SPEND
Predictable spend.
Reduce costs and optimize spend, increase your visibility and governance, and improve user adoption and satisfaction. With Â鶹´«Ã½, you can:?
Reduce risk in manual processing and out of policy spend
Simplify the ordering process
Control spend to ensure responsible financial stewardship
Want more information?
Featured capabilities.
Modern Experience
Ease of use.
Guidance to the right items and suppliers.
Expedited.
Immediate status updates.
Automated insights.
ML-enabled category recommendations.
Comprehensive Control
Configurable.
No coding for spend processes.
Streamlined process.
Configurable alerts, notifications, and validations
Secure, shared access.?
Choose who sees order and inventory data.
Spend Analysis
Blended data.
Visibility into operations and finance together.
Solve problems.
Uncover unmanaged spend issues.
Collaboration tools.
Share insights across the organization.
Data-Driven Decision-Making and Reporting
Funding Compliance and Stakeholder Accountability
DATA-DRIVEN DECISION-MAKING AND REPORTING
Funding compliance and stakeholder accountability.
Improve compliance controls, implement proactive audit and compliance standards, realize faster time to action. With Â鶹´«Ã½, you can:
Better align processes across the organizations
Quickly and accurately provide required reports
Manage organizational change vehicles, ensuring compliance
How can you make your data work harder for you?
Featured capabilities.
Business Process Framework
Ease of use.
Manage controlled, secured documents with ease.
Customizable.
Tailor unique dimensions and worktags.
Automated.
Automate tasks, route approvals, and send reports.
Continuous Audit and Compliance
Always-on auditing.
Enable proactive audit and compliance.
Flexible.
Set conditional rules.
Auditor dashboard.
Answer questions with complete visibility and a single system for auditors.
Secure, Automated Controls
Secure.
Manage security, on-site or remotely.
Adaptable.
Update rule and routing as needed.
Time-saving.
Empower your people with self-service functions and controls.
Board Reporting and Management Analysis
DATA-DRIVEN DECISION-MAKING AND REPORTING
Board reporting and management analysis.
Improve reporting accuracy, generate reports faster, and increase reporting usage and visibility with leadership. With Â鶹´«Ã½, you can:
Ensure accurate reporting
Easily share reports and metrics with key stakeholders
Automate production of board and annual reports
How can you make your data work harder for you??
Featured capabilities.
Robust Reporting
Multibasis reporting.
Track across cash basis and modified accrual basis.
Regulatory reporting.
Ensure accuracy and compliance.
Ease of use.
Streamline budget book and annual report creation.
Rich Insights
Metrics and scorecards.
Track KPIs and business performance.
Object data model.
Build reports with unlimited dimensionality.
Dimensional analysis.
Analyze across every dimension including external data.
Secure and Easy to Use
Security permissions.
Grant role-based access to collaborate and distribute safely.
Persona-driven dashboards.
Speed decision-making.
Project reporting.
Build project reports with ease.
Insights from External Data
DATA-DRIVEN DECISION-MAKING AND REPORTING
Insights from external data.
Gain deeper insights, democratize data access, and improve agility and efficiency across the organization. With Â鶹´«Ã½, you can:
Determine budget performance by employee
Uncover areas of wasteful spend
Measure trends for service requests and response times
How can you make your data work harder for you??
Featured capabilities.
Ingest Data from External Systems
Single source of truth.
Blend diverse external data for reporting.
Easy to Use
Consumer-grade.
Enjoy a seamless user experience with faster dataset search results.
Intuitive interface.
No coding required.
Access anywhere.
See reports and dashboards on any device with secure, role-based access.
Cloud-Delivery Model
Automatic updates.
Keep data synced and current.
Single security.
Keep your information secure.
Streamlined.
Recognize fast deployment and greater time to value.
Extend Applications for Further Mission Achievement
DATA-DRIVEN DECISION-MAKING AND REPORTING
Extend applications for further mission achievement.
Extend business capabilities, realize faster time to value, and reduce technology complexity. With Â鶹´«Ã½, you can:
Deliver a more consistent user experience
Make internal processes more efficient
Standardize systems, technologies, and applications
How can you make your data work harder for you??
Featured capabilities.
Leverage Â鶹´«Ã½ Core Model
All in one.
Work on one platform.
Personalize.
Create new business objects, processes, tasks, reports, and security domains.
Prebuilt Solutions
Efficient.
Benefit with fast development and testing.
Ready for you.
Leverage prebuilt templates, customer-contributed solutions, and reference apps.
Extended capabilities.
Accelerate app design and deployment with certified partners.
User-Friendly
Intuitive.
Enjoy drag-and-drop functionality.
Universal.
Create consistent user experience.
Automatic.
Report data source and complete REST API provided automatically.
Augmented People Analytics
DATA-DRIVEN DECISION-MAKING AND REPORTING
Augmented people analytics.
Enable more strategic workforce planning, make better people decisions, and gain insights into equity and diversity across the workforce. With Â鶹´«Ã½, you can:
Uncover both opportunities and risk on your teams
Justify staffing decisions
Automate repetitive processes
How can you make your data work harder for you??
Featured capabilities.
Tailored Insights
Real time.
See prioritized data in dashboards and reports.
Progress monitoring.
Surface equity and diversity metrics.
Workforce analytics.
See what¡¯s working and pivot as needed.
Democratized Data
Drag and drop.
Make data easy to access.
Security permissions.
Grant role-based access.
Easy to understand.
Make people data clear and place insights in context of historical trends.
Built-in Automation
Streamlined.
Automate repetitive tasks.
Continuous Planning for Resilience
Growth and Sustainability
CONTINUOUS PLANNING FOR RESILIENCE
Growth and sustainability.
Rapidly adapt to growth, effectively align to goals and plans, and achieve a comprehensive view of organizational health. With Â鶹´«Ã½, you can:
Learn where best to invest resources and time for growth
Determine which long-term model is sustainable for mission achievement
Effectively prepare for future growth and incorporate new acquisitions faster.
Discover how to better adapt and plan in a changing world.
Featured capabilities.
Real-Time Insights
On-demand budget insights.
Act on what you see.
Democratized reporting.
Gain clear and easy to access.
Flexible Growth Enablement
Configurable business processes.
Tailor to your needs.
What-if scenarios.
Rapidly assess business impact.
Streamline acquisitions.
Reduce integrations and accelerate setup.
Comprehensive Financial Management
Integrated.
Manage endowment pool and endowment accounting together.
Scenario Planning
CONTINUOUS PLANNING FOR RESILIENCE
Scenario planning.
Decrease time and effort to plan, establish better planning collaboration, improve budget transparency. With Â鶹´«Ã½, you can:
Collaborate on the budget more easily
Reduce manual planning efforts
Improve change forecasting
Discover how to better adapt and plan in a changing world.
Featured capabilities.
Powerful Modeling Engine
Unlimited scenarios.
Save as many scenarios as you want.
Ease of use.
Easily access budget, expense, and encumbrance transactions.
Compare plans to actuals.
Better manage demand.
Engage the Entire Organization
Intuitive UI.
Request and view budgetary requests in one place.
Intuitive collaboration.
Share information easily.
Real-time visibility.
Inform stakeholders at all levels of the organization.
Transparency and Accountability
Always-on auditing.
Track activity across all versions, changes, and submissions.
Automated.
Eliminate error-prone manual processes.
Workforce for Good Planning
CONTINUOUS PLANNING FOR RESILIENCE
Workforce for good planning.
Reduce your time to plan, gain improved insights and analysis, and enable better decision-making. With Â鶹´«Ã½, you can:?
- Fill workforce gaps more quickly and in alignment with financial goals.
Leverage real-time, trusted data to make critical people decision
Improve time to make organizational changes
Discover how to better adapt and plan in a changing world.
Featured capabilities.
Accurate, Unified Data
Foundational data model.
Review real-time transactions across people and financials.
Drill back to transaction details.
Gain deeper insight.
Tailored insights.
Visibility into org diversity, composition, hiring, and performance.
Decision Support
Machine-learning insights.
Make better informed decisions with easy-to-use dashboards.
Cost-impact modeling.
See real-time costs immediately.
Headcount reconciliation.
Align hiring, transfers, and retention plans with financials.
Process Automation
Unlimited versions.
Save as many versions as you want.
Compare plans to actuals.
Better manage demand.
Seamless execution.
Turn plans into action.
Secure Business Continuity
CONTINUOUS PLANNING FOR RESILIENCE
Secure business continuity.
Streamline processes and make it easier to adapt to change. With Â鶹´«Ã½, you can:
Ensure your data is secure
Reduce the complexities of your technology environment
Make changes to processes without heavy reliance on IT
Discover how to better adapt and plan in a changing world.
Featured capabilities.
Adaptable Framework
Cloud-based technology.
Ensure business continuity.
Single security model.
Keep data and privacy safe across the entire organization.
IT friendly.
Easily manage and maintain.
Configuration, Not Customization
Self-documenting processes.
Benefit from better business process documentation.
Programming-free.
Reduce reliance on IT.
What-if modeling.
Dynamically model org structure scenarios.
Continuous Innovation
Scheduled updates and upgrades.
Updates and fixes run in the background.
Always on.
99.7% uptime commitment with no notable exclusions or exceptions.
One version, always.
Automatically update to the newest.
Stakeholder Engagement Across the Organization
CONTINUOUS PLANNING FOR RESILIENCE
Stakeholder engagement across the organization.
Streamline internal and external reporting, maximize visibility and minimize risk, and establish stronger collaboration for mission achievement. With Â鶹´«Ã½, you can:
Collaborate across functions
Streamline reporting
Build trust with your stakeholders
Discover how to better adapt and plan in a changing world.
Featured capabilities.
Adaptable Framework
Cloud-based technology.
Ensure business continuity.
Single security model.
Keep data and privacy safe across the entire organization.
IT friendly.
Easily manage and maintain.
Secure and Easy to Use
Security permissions.
Grant role-based access to collaborate and distribute safely.
Persona-driven dashboards.
Speed decision-making.
Metrics and scorecards.
Track KPIs and business performance.
Visibility and Transparency
Robust reporting.
Gain rich insights.
Customize.
Power unlimited dimensionality and detail combined with third-party data to determine risk.
Intuitive.
Leverage built-in approvals, access, and controls.
Diverse and Engaged Workforce for Good
Recruit and Onboard
DIVERSE AND ENGAGED WORKFORCE
Recruit and onboard.
Streamline recruitment processes, improve time to hire, and increase user adoption and engagement. With Â鶹´«Ã½, you can:
Attract the right workers for every job
Hire and onboard faste
Better plan for employee attrition
Want more information?
Featured capabilities.
Built-In Automation
Dynamic candidate workflow.
Speed up the recruiting process.
History tracking.
Consolidate candidate history to ensure qualifications.
Contract builder.
Send offers faster.
End-to-End Talent Acquisition
Internal and external sourcing.
Widen your talent pool.
Interview and candidate management.
Hire as a team.
Connection to compensation.
Send competitive offers.
Consumer-Grade Experience
Convenient self-service.
Empower candidates and provide a seamless onboarding experience.
Personalized.
Tailor journey to applicant.
Mobile-driven.
Allow candidates to search and apply for jobs from anywhere.
Employee Engagement
DIVERSE AND ENGAGED WORKFORCE
Employee engagement.
Build a diverse workforce, improve employee engagement and productivity, and reduce regrettable turnover. With Â鶹´«Ã½, you can:
Gauge employee sentiment
Measure workforce alignment to company mission and values
Cultivate a sense of belonging
Want more information?
Featured capabilities.
Active Listening Technology
Personalized surveys.
Track engagement, D&I, health, and well-being.
Intelligent question targeting.
Ask the right questions.
Survey automation.
Ensure consistent feedback.
End-to-End Talent Acquisition
Employee sentiment insight.
See data in real time.
Machine learning and semantic search.
Help applicants find the right job.
Impact correlations and benchmarking.
See how you measure up.
Consumer-Grade Experience
Contextual learning and prescriptive actions.
Help your people grow.
Dashboards for everyone.
Enable two-way collaboration.
Confidential, real-time conversations.
Get honest feedback.
Flexible Work Model
DIVERSE AND ENGAGED WORKFORCE
Flexible work model.
Empower end users; enable greater agility; and provide anytime, anywhere access. With Â鶹´«Ã½, you can:
Prepare for the future of work
Support nontraditional work models
Provide employees with the necessary tools to do their jobs
Want more information?
Featured capabilities.
Adaptable Architecture
Agility at the core.
Plan for the future of work.
Change management.
Automatically document change for audit purposes.
Easily Configurable
Intuitive.
One tool for all business process changes.
Programming-free.
Reduce reliance on IT.
Native Mobile
Native mobile.
Take care of business from anywhere.
Personalized dashboards.
Gain insights to take the right action.
Intuitive UI.
Take the friction out of tasks.
Belonging and Diversity
DIVERSE AND ENGAGED WORKFORCE
Belonging and diversity.
Gain insights into progress and commitments; employ a more diverse, productive workforce; and establish a culture of inclusion and belonging. With Â鶹´«Ã½, you can:
Attract and retain diverse talent
Better understand the makeup of your workforce
Want more information?
Featured capabilities.
Critical Insights to Drive Change
Holistic workforce data.
Drive real-time change.
Reporting and analytics.
See outcome-based belonging and diversity metrics.
Strategic Action
Progress monitoring.
Track your D&I initiatives.
Skills-based hiring.
Ensure equitable access to opportunity.
VIBE Index?.
Ensure inclusion and equal pay.
Meaningful Experiences
Employee sentiment survey.
Measure how your employees feel.
Personalized experiences.
Foster inclusion and belonging.
Skills Development and Training
DIVERSE AND ENGAGED WORKFORCE
Skills development and training.
Improve employee engagement and retention, improve allocation of resources, and deliver personalized learning experiences. With Â鶹´«Ã½, you can:
Ensure you have the right talent in the right roles
Stay on top of required certificates and training
Develop your best talent
Want more information?
Featured capabilities.
Career Growth and Development
Opportunity graph.
Offer up clear career pathways.
Job recommendations.
Suggest gigs based on skills and interests.
Democratized opportunity.
Give everyone the chance to grow.
Skills Analysis and Matching
Skills ontology.
Understand the skills you have.
Reports and dashboards.
See skills analytics.
Skills tracking.
Measure skills against business needs.
Learning and Training
Machine-learning recommendation.
Intelligently suggest learning.
Certification and license tracking.
Keep track of training.
Alerts and notifications.
Send automatic learning reminders.
Employee Experience and Well-Being
DIVERSE AND ENGAGED WORKFORCE
Employee experience and well-being.
Allow greater self-sufficiency and improve employee engagement and connection. With Â鶹´«Ã½, you can:
Empower and engage employees
Measure employee satisfaction and productivity
Better support an overstretched workforce
Want more information?
Featured capabilities.
Self-Service Functionality
Built-in workflows.
Make processes easier.
Time-tracking, expenses, tax forms, and more.
Take care of everyday tasks.
Comprehensive guidance.
Offer support when needed.
People-Centered Design
Survey and feedback loop.
Keep communication open.
Tailored experiences.
Be there for moments that matter.
Push notifications.
Keep people connected.
Consumer-Grade Experience
Native mobile.
Take care of business from anywhere.
Chatbot and search.
Provide help at the moment of need.
Natural workspaces.
Meet your people where they work.
CUSTOMER SUCCESS
The world¡¯s leading nonprofit organizations adapt to change with Â鶹´«Ã½.
Find trusted solutions to do more.
Dive into an economy of partner expertise tailored for the nonprofit sector.
See how we put our customers at the center.