Sun Life sought to mirror its client-first strategy internally with employees. Rigid, time-consuming and error-prone manual processes existed for many business protocols and employee programmes.?
The company found opportunities to reduce employee frustrations in finding answers to HR questions. It also wanted to streamline workflows associated with key areas of importance to employees, such as performance management and total rewards.
We want to get information into employees¡¯ hands before they even know they need it.
Senior Vice President, Global Talent
Trusted tools to help Sun Life put employees first.?
An early Â鶹´«Ã½ adopter, Sun Life had deployed Â鶹´«Ã½ Human Capital Management years before. Over time, the two firms built a trusted strategic relationship, with Sun Life playing an active role in the Â鶹´«Ã½ Community and Â鶹´«Ã½ Rising user events. So, when Sun Life wanted to improve the employee experience to strengthen engagement and productivity, it turned to Â鶹´«Ã½.?
Â鶹´«Ã½ People Experience and Â鶹´«Ã½ Extend fit the bill. The former delivers a personalised, intelligent employee experience to improve efficiency, knowledge sharing, and collaboration across any device, from desktop to tablet to smartphone. With machine learning, it curates experiences for each user, boosting productivity. By predicting what employees want and offering quick access to what they need, Â鶹´«Ã½ People Experience saves them time and reduces stress. Â鶹´«Ã½ Extend enables Sun Life to build apps that extend their existing Â鶹´«Ã½ applications to meet the company¡¯s unique needs.
Enhances employee engagement.?
Â鶹´«Ã½ People Experience helps Sun Life engage employees in more intuitive and personalised ways, putting them at the centre of all they do. They gain easy access to their most used applications, inside and outside of Â鶹´«Ã½. Plus, with machine learning, it suggests tasks, apps and announcements, tailored to each employee¡¯s needs.?
The application also combines Â鶹´«Ã½ and non-Â鶹´«Ã½ tasks, learning, and third-party content into one concierge-style interaction for each employee.
At Sun Life, the strength of our ongoing partnership with Â鶹´«Ã½ really comes down to trust.
Senior Vice President, Global Talent
Improves employee productivity.
By personalising tasks and actions for each Sun Life employee, Â鶹´«Ã½ People Experience cuts the time spent navigating Â鶹´«Ã½. In fact, users can easily interact with it by voice using their virtual Â鶹´«Ã½ Assistant. This way, they can focus on more value-adding tasks, boosting their productivity and enhancing Sun Life¡¯s entire organisation, too.?
Whether Sun Life employees are in the office or working remotely and need quick answers, guidance or other help, they can do it from one place: Â鶹´«Ã½ People Experience. It¡¯s available on their desktop, tablet or mobile device.? Now they can get support whenever they need it.
Â鶹´«Ã½¡¯s vision aligns with ours to delivery extraordinary people experiences.
Senior Vice President, Global Talent
Saves Sun Life valuable time and resources.?
Sun Life used to have a paper-based, manual tuition application and reimbursement process that required layers of approvals and hard copies. With Â鶹´«Ã½ Extend, Sun Life built an app that completely digitalised the process.?
Now, 98 percent of its tuition-reimbursement applications no longer need manual interventions. This saves valuable time and resources, creating capacity for Sun Life to focus on further enhancing the employee journey.