Forward thinkers of premium holidays
Exceptional customer service starts with exceptional employee experiences. And creating those experiences? That requires exceptional technology ¨C which is why Club Med partners with Â鶹´«Ã½.
The Opportunity
Taking workforce excellence to new horizons
In a digital world, hospitality organisations set themselves apart by offering the human touch. As a forward thinker, Club Med aimed to create a destination workplace by embracing HR digital transformation while staying true to its mission of creating high-quality personal experiences.
¡°Â鶹´«Ã½ is a very powerful tool, because the more we take care of our staff, the more they will take care of the guests.¡±
¨C Houcem Mannai, Chef de Village, Club Med
The Result
Creating an all-inclusive employee experience
Powering a connected global workforce
With 70 resorts in 40 countries, Club Med uses Â鶹´«Ã½ to effectively manage teams across diverse locations, ensuring cohesive operations and a simplified, consistent employee experience.
Embracing AI in hospitality
By leveraging a single unified HR platform ¨C powered by AI ¨C Club Med provides a best-in-class, personalised employee journey that simplifies HR processes and improves life for team members and guests alike.
The Solution
A people-first partnership
By partnering with Â鶹´«Ã½, Club Med is able to seamlessly integrate digital solutions into its human interaction-based business model, lightening employee workload and making every interaction valuable.
Optimised, future-proof operations
AI tools automate the HR workflow, empowering Club Med? to manage its global workforce more effectively and predict and respond to evolving business needs.
Seasonal staffing made easy
Agile HR processes and smart planning tools enable managers to accommodate seasonal fluctuations in guest demand and retain top performers across locations.
Data-driven decision-making
A single source of truth for HR data offers insights into workforce performance, skills and trends ¨C supercharging decision-making and helping Club Med maintain its competitive edge.
¡°The more we can use technology to lift weight out of [our employees¡¯] hands, the better we are compared to the competition.¡±
¨C Julien Denis, VP HR Digital Transformation, Club Med